Every enquiry answered in under a minute — in your voice, day or night.
CPM is an AI front desk for UK letting & estate agents. It reads every enquiry the moment it lands, drafts a reply in your tone from your own availability, and hands it to you to approve — or sends it for you. You stop losing leads to a slow reply, and stop drowning in repetitive admin.
Where independent agents lose business
Most enquiries arrive evenings and weekends. The agent who replies first usually wins — and that's rarely the one who answers on Monday.
Between viewings and calls, even keen applicants wait hours. Every hour late is a lead more likely gone elsewhere.
"Is it still available? Pets? Parking? When can I view?" — answered manually, dozens of times a week.
Chasing viewing feedback, updating landlords, following up quiet leads — vital, and the first thing to slip on a busy day.
Your front desk, handled
It works from your own data and sounds like you — never inventing a fact, never offering a viewing slot you don't have.
- Answers every enquiry in under a minutePortal leads (Rightmove, Zoopla, OnTheMarket), website forms, tenant and landlord questions — read, understood and drafted, 24/7.
- Three drafts in your tone — you pickFor each reply CPM offers three versions and learns your style from the one you choose. Over time it just sounds like you.
- Books viewings into your calendarOffers only genuinely free slots and pencils the booking in on your approval — no double-bookings, no missed slots.
- Scores and prioritises leadsEach enquiry gets a 1–5 value score so you work the hottest first, with landlord and complaint leads routed straight to a human.
- Chases the quiet onesDrafted to but never replied? CPM sends one gentle, on-brand nudge — and never chases someone who already came back.
- Keeps you (and your landlords) in the loopA Monday "what CPM did this week" report, plus optional monthly "your property" updates you can forward to landlords.
- Grows into a back officeMaintenance triage, landlord reporting, compliance tracking, sales-progression chasing and more — switch them on as you need them.
Live in about 90 minutes — then it just runs
Connect
We connect your inbox, your availability (one spreadsheet) and your calendar on a short guided call. We never ask for passwords — you click through the secure logins.
CPM drafts
Every enquiry is read, checked against your real data, and answered with three drafts in your tone — viewings, questions, landlord leads, the lot.
You approve — or it sends
Replies wait in your inbox for one click. When you're confident, switch any category to full auto-send. You're always in control of that choice.
Faster replies, fewer lost leads, hours back
After-hours enquiries get a grounded reply in minutes, so you're the agent who answered first.
The repetitive replying, chasing and updating is drafted for you — your team spends time on people, not typing.
A plain-English Monday report shows enquiries handled, after-hours coverage and estimated time saved.
The agent who replies first usually wins — and most don't reply fast
So ~2 in 5 take longer than a day. CPM answers in minutes, 24/7. Rightmove mystery shop ↗
And 26% expect it within the hour — a bar most agents miss. Zoopla/YouGov 2025 ↗
~73% miss a vendor/valuation lead hidden in a buyer enquiry. CPM flags it. Rightmove, 2018 ↗
So even one extra deal a year more than covers CPM. HomeOwners Alliance ↗
The classic speed-to-lead research (MIT / InsideSales, 2007) found the odds of qualifying a lead drop roughly 21× between a 5-minute and a 30-minute reply — a general benchmark for how quickly leads go cold. Figures shown are published industry data; we don't claim a specific conversion uplift.
The AI drafts. You decide what happens next.
- Draft mode by defaultEvery reply starts in your inbox for a human to approve. Auto-send is optional, per category, and reversible any time.
- Answers only from your dataCPM never invents a fact, a price or a viewing slot. If it doesn't know, it says it'll come back to you — and flags it.
- Safety & compliance stay humanAnything legal, financial or safety-related is always routed to a person — never auto-sent.
- A full audit trailEvery enquiry CPM handles is logged — what it did and the data it used — in a record you own and can export.
See it work on your own enquiry types
Watch the demos, or book a 10-minute call and we'll show CPM handling the kinds of enquiries your agency gets every day.
See transparent pricing · Built in Britain for independent UK agents.